Terms of Service

Last Updated: January 2025

Welcome to Slots5 Licensing. By engaging our gaming license consultation services, you agree to these Terms of Service. Read them carefully - they define what we do, what you're responsible for, and how we work together.

What We Provide (and What We Don't)

We're consultants, not lawyers. Our services include:

  • Gaming license application preparation and strategy
  • Regulatory compliance guidance for slot operations
  • Jurisdiction research and recommendations
  • Application submission coordination with gaming authorities
  • Ongoing compliance support as outlined in your service agreement

Here's what we explicitly don't do: provide legal advice, guarantee license approval (regulators make final decisions), or act as your attorney. For legal counsel, hire a licensed gaming attorney.

Your Responsibilities

You must provide accurate, complete information about your business operations. Incomplete or false documentation delays applications - or worse, triggers regulator scrutiny.

You're responsible for:

  • All gaming authority fees (separate from our consultation fees)
  • Maintaining compliance after license issuance
  • Timely responses to regulator requests during application review
  • Informing us of any material changes to your business structure

Payment Terms

Initial consultation fees are non-refundable once work begins. For multi-jurisdiction projects, we bill in phases tied to application milestones. Gaming authority fees are pass-through costs - we don't mark them up.

Late payments beyond 15 days pause active work until accounts clear. We get it, cash flow happens. Just communicate early.

Service Timelines

Our "90 days or less" promise applies to application preparation and submission. Regulator review timelines are outside our control - some jurisdictions move fast (Malta: 3-6 months), others crawl (certain US states: 6-12 months).

We'll give realistic timeline estimates upfront based on your target jurisdiction.

Limitation of Liability

Our liability is capped at fees paid for the specific service causing the issue. We're not liable for:

  • Regulator denials based on your business structure or background checks
  • Lost revenue from delayed approvals
  • Third-party vendor failures (payment processors, software providers)
  • Changes in gaming laws after application submission

Confidentiality

Your business information stays confidential. We don't share client details, application strategies, or proprietary data with competitors or third parties - except when legally required by gaming regulators.

Termination

Either party can terminate with 30 days written notice. You'll receive all completed work and documentation upon final payment. Refunds are prorated based on work completed.

Dispute Resolution

If issues arise, let's talk first. Most problems resolve through direct communication. For formal disputes, we'll use binding arbitration under AAA rules rather than courtroom drama.

Changes to Terms

We may update these terms as gaming regulations evolve. Material changes get 30 days notice via email. Continuing service after updates means acceptance.

Questions about these terms? Contact us at [email protected] before engaging services. We'd rather clarify upfront than deal with confusion mid-project.